Go First Passengers Booked On Non-Existent Flight

Think about holding a legitimate flight ticket, preparing on the day of departure, and reaching the airport hours upfront solely to be instructed that the flight in query doesn’t exist. That’s precisely what occurred with a bunch of passengers booked on the Indian funds service Go First for a flight between Hyderabad and Delhi on October thirty first.


Flight didn’t exist

Many passengers booked on a Go First flight between Hyderabad (HYD) and Delhi (DEL) have been shocked to seek out out upon reaching the airport that no such flight existed. The incident occurred on Monday when the safety personnel on the entrance of Hyderabad’s Rajiv Gandhi Worldwide Airport refused to let the passengers in as their flight was not a part of the airport’s schedule.

SIMPLEFLYING VIDEO OF THE DAY
Go First Airbus A320 at Mumbai Airport

What made the scenario even trickier was that the tickets issued to the passengers have been legitimate with energetic PNRs regardless of no such flight exhibiting up on the departure board that day.

Naturally, the individuals booked on the flight have been livid, with some paying an infinite quantity for last-minute fares and demanding India’s aviation watchdog, the Directorate Common of Civil Aviation (DGCA), take motion towards the airline.

Confusion

How might this have occurred, although? The passengers weren’t flawed in reaching the airport, as their PNRs have been reside on Go First’s official web site.

Based on a report by The Instances of India (TOI), Go First did function this flight up till a month in the past and had not deployed its plane on this route since then. So, how did these passengers find yourself getting booked on a non-existent flight?

Go First Airbus A320

Photograph: Getty Pictures

TOI states that the tickets have been booked from a Guwahati-based on-line portal referred to as Blissful Fares, which obtained them from GoFlySmart, a sub-agent of Go First. The proprietor of GoFlySmart admitted the error, saying he did, actually, buy the tickets from Go First and offered them to Blissful Fares.

He additionally mentioned that Go First did ship out an e-mail on October twenty sixth (a day earlier than the tickets have been offered to the passengers in query) informing that the HYD-DEL flight had been “modified on account of operational causes.”

Whereas there was a transparent oversight from GoFlySmart, Go First additionally performed a job within the confusion. Though the tickets have been offered to the passengers, the last-minute chaos on the airport might have been averted had Go First not continued to indicate their PNRs reside on its web site. There was no means for the passengers to know that their flight was not working.

The affected passengers additionally complained that they obtained no details about compensation, with certainly one of them telling TOI,

“Even after greater than 24 hours and a number of complaints there’s nonetheless no phrase from them on refund or compensation. They need to pay heavy penalty for placing us via such bodily and psychological agony.”

Whereas such incidents are uncommon, hopefully, the airline and the reserving brokers will make sure that such gaps in communications don’t occur once more.

What are your views on this? Please depart a remark beneath.

Supply: The Instances of India

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